What to Do When You Can’t Send or Receive Emails on Outlook

In order to resolve this problem, we have a few methods for you. But first of all, you need to make sure that the internet is connected. That could be the reason you are not able to send or receive emails.

If the internet is connected, and you are still not able to send or receive emails, then follow the methods mentioned below.

Make a new profile

  1. Go to the mail setup dialog box

You can type “Control” in the open box that comes inside the Run and press OK. For the Windows XP version users, the step includes clicking User Accounts and then, clicking the Mail option.

The Windows Vista users can also go to the User Accounts and click on the “Mail”.

  1. New profile wizard

You can find the Show Profile option in there. Click on it to go inside. Then, click on the Add option to start a new profile wizard.

  1. Make your profile

Create a new e-mail profile by typing a new name in the Profile Name box.

For Microsoft Office Outlook 2010-

  • Go to the manually configure server settings.
  • Then, Next.
  • As you reach the Choose service page, click on the Internet E-mail.
  • Then, Next.
  • Set the Account Type to POP3 and fill all the boxes provided in the Internet E-mail Setting.
  • Then, Next and click Finish.

These steps are same for the Microsoft Office Outlook 2007. However, for the Microsoft Office Outlook 2003, the steps vary a little.

For Microsoft Office Outlook 2003-

  • Go to Add a new email account.
  • Then, Next.

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