So, you are using Windows 8.1, 8, 7 or vista on your Dell laptop, and having the CD/DVD not working issue. Then, this is the right page for you. Here we have a step-by-step guide for you to resolve the problem and start using the DVD drive again.
- Go to the Device Manager
First of all, you need to go to the Start menu in order to find the “Device Manager”. As you find the Device manager, you need to click on it to open.
- Reach the DVD/CD-ROM drives
After reaching the Device manager, you need to look for the “DVD/CD-ROM drives” and expand it. This will take you to detailed options on the DVD and CD drives.
- Update driver software
Inside the expanded options, you need to do a right click on your DVD RW drive and select the “Update Driver Software” among the options appeared. This will take you to a new window where you are required to select the method of searching the driver software. Pick the “Browse my computer for driver software”.
Again, you are required to pick the option “Let me pick from a list of device drivers on my computer”. Then, you can select the CD-ROM drive and click “Next”.
Finally, you will see a notification saying that “Windows has successfully updated your driver software”. This means that you have successfully updated the software. So, now you can try using the CD/DVD drive on your computer. Hopefully, it would work this time.
If you are still having issues with the CD/DVD Drive on your Dell computer, then, let us help. Call us on our toll-free number for immediate remote support. Our technicians will take care of all the requirements you have.